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Lost a Pension?

Date: 10 February 2015 The Pension Tracing Service that helps people find lost pension cash is undergoing a major expansion.
The Newcastle-based Pension Tracing Service will triple its number of staff – taking the total headcount to 49 – ahead of a rising number of calls from people seeking help to find lost pension pots.

If you contributed to a pension in a previous job and don’t have any details any more, it would be worth contacting the free service to see how you can be reunited with your lost pension pot.

Independent research suggests that the most common reason for losing track of a pension is when an individual leaves an employer and does not keep them informed of any future changes of address.

How to contact the PTS

  • website – www.gov.uk/find-lost-pension
  • phone – 0845 600 2537
  • In writing – The Pension Service 9, Mail Handling Site A, Wolverhampton, WV98 1LU
You need to provide the name of the company or pension scheme you are trying to trace. Additional information, such as dates of employment, type of business or its location, also help.
If the PTS is unable to put someone in touch with their pension provider, they are advised to:
  • try and find documents that may have a scheme name, insurer or other financial company name that could provide another lead
  • contact friends or former colleagues who may have been in the same scheme – they may be in receipt of the pension or have more information about it
  • if the employer is still active, contact them directly
Alternatively, you could try contacting HMRC’s contracted out Helpline on 0300 200 3507, or the Pensions Advisory Service on 0300 123 1047.

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