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The official website of the Union of Shop, Distributive and Allied Workers

Age
Employer
Sector
Home postcode:
1. What is your basic hourly rate of pay?
2. How many hours a week did you normally work prior to the Coronavirus outbreak?*
3. How many hours a week have you been working since the outbreak?*
Across retail and home delivery operations, we are aware of a significant increase in the levels of abuse against staff. We would like to get a fuller picture of these experiences from shopworkers and delivery drivers. If you don’t work in retail, please go to question 8.
4. In the workplace, how often have you been a victim of verbal abuse since the start of the outbreak?	No incidents 1 to 2 times 2 to 3 times Every week Every shift
5. How often have you been threatened by a customer since the start of the outbreak?	No incidents 1 to 2 times 2 to 3 times Every week Every shift
6. Since the outbreak, have you been a victim of physical violence?	No incidents 1 to 2 times 2 to 3 times Every week Every shift
7. Can you tell us a little about your experience of dealing with customers during the crisis, including any incidents of abuse/threats/violence you have experienced?
8. Have you had to take sick leave or self-isolate as a result of Coronavirus?*	Yes No
9. If yes, what payment did you receive?	Full pay, based on average hours from day one Payment for contractual hours from day one Statutory Sick Pay from day one Full pay, based on average hours from day three Payment for contractual hours from day three Statutory Sick Pay from day three No payment received Don’t know
10. How many days of work did you miss a result of sick leave or self-isolation?
	I’m still off work I didn’t have any time off
11. Have you been laid off or placed on the furloughed worker scheme?	Yes No
12. If yes, what payment are you receiving?	Full pay 80% pay No pay Other Don't know
13. Are you currently in receipt of any in-work benefits? (Please tick all that apply)	Working Tax Credits Child Tax Credits Universal Credit Any other benefit Not in receipt of benefits
14. Have you had to make a Universal Credit claim as a result of the Coronavirus crisis?	Yes No
15. If so, did you find it easy to claim?	Yes No I haven’t made a claim
16. If you had difficulty with your claim, please tell us how?
17. If you have a child/children, were you designated as a key worker to access childcare when schools closed?	Yes No Not applicable
18. How did you cope with childcare arrangements when the schools closed (please tick all that apply)	I am able to access childcare provision as I am designated as a key worker I relied on family/friends I had to take unpaid time off work to look after them I was given paid time off to look after them I changed my shift pattern to look after them I have had to leave my child/children home alone I am not currently in work for other reasons so was able to look after them Other, please specify below:

19. Have you spoken to your employer over concerns around Coronavirus?	Yes No
20. How satisfied were you with their response?	Completely satisfied Mostly satisfied Not very satisfied Not at all satisfied I have not raised any concerns
21. What provisions have been in place to protect your health and safety during the outbreak? (Please tick all that apply)	Hand sanitiser available Extra breaks for hand washing Increased hours for cleaning staff Extra cleaning products available Signage to inform customers not to abuse staff Public announcements on tannoy to inform customers not to abuse staff Clear signage to enforce social distancing Extra rest and break facilities Perspex screens on checkouts
22. Do you have any further comments to make about the impact of Coronavirus on your working life?
Are you	Male Female Another gender identity
Are you	African African Caribbean Asian Any other Black Minority Ethnic background White European Any other white background
As part of our research, Usdaw would like to develop some case studies around how members are being affected by the issues outlined above. If you would be happy for us to contact you for further information, please fill out the boxes below. We will discuss any potential uses of the information with you to ensure you are happy with the content and will not use any personal data without your express permission.
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Survey - Impact of Coronavirus on the Workforce

Usdaw has been working hard to protect our members throughout the Coronavirus outbreak.

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